FAQs
Not An Ordinary Shop
Why do you claim that you are "Not an ordinary shop"?
Why do you claim that you are "Not an ordinary shop"?
Bright Blue Nest is a fun addition to my existing home business.
Hours: My current work as a freelance web designer brings a lot of flexibility to my schedule. However, I am not always available to answer calls or emails during regular business hours. Messages are checked twice a day.
Locations: While I may occasionally look into setting up a small booth in my area, I do not have a physical shop that you can visit.
Goal: Although I would be thrilled if Bright Blue Nest brought in enough money to make my day job optional, the real goal is to find a way to support the animals that depend on me with minimal impact to my financial stability and schedule.
Why do you link to other websites?
Why do you link to other websites?
I would love for you to buy from me! Especially if you live in my small town. :-) But I understand that some people prefer to shop with more traditional retailers that can offer faster delivery, free shipping, and a more flexible return policy. By linking to bigger sellers, I am:
- Giving you access to more product reviews.
- Helping you find more buying options when I am out of stock.
- And if you do choose to buy from these other retailers, I may still earn a small commission for the referral, at no extra cost to you.
Ordering
Can I cancel my order?
Can I cancel my order?
Please contact me ASAP using the contact form if you wish to cancel your order.
I cannot guarantee cancellation on t-shirts or printed images, as these are automatically sent to other facilities for fulfillment. But I will try to get in touch with them before production.
I will check my email for any additional details before fulfilling orders.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback.
Be sure to let us know your preferred contact method (phone, email, or text) and I will get back to you as soon as possible.
Shipping
What countries do you ship to?
What countries do you ship to?
I currently only ship to the continental US. If you wish to have an item that is unique to Bright Blue Nest shipped elsewhere, please reach out to me through the contact form and I will see what arrangements can be made. :-)
How long will it take to receive my order?
How long will it take to receive my order?
T-shirts and prints are handled by third parties and normally take a little under a week, but may take longer during busy times.
Pet supplies will be shipped from East Texas. Most orders should be received within a week but some may take longer. Let me know if your order is time sensitive, or consider buying from the other sellers that I have linked to on the product page.
Local Delivery will often be same day or next day, depending on my schedule.
Returns and Refunds
How do I return a product?
How do I return a product?
As a general rule, I cannot accept returns or offer refunds on t-shirts or prints.
If there is an issue with your order that you believe warrants an exchange or refund, please contact me using the contact form ASAP. I will want pictures or video to coordinate with the manufacturer and get back to you with further instructions.
Returns and refunds will be at my discretion and that of any manufacturers who were involved in producing the product.
How long will it take to receive my refund?
How long will it take to receive my refund?
Applicable refunds will be processed as quickly as possible after any returns are received. It may take your bank a few days to credit the money back to your card or account.